Student contacts Instructor for a resolution of the complaint
(submit concern in writing via D2L e-mail, external e-mail, and/or telephone)

If the problem persists
• Student contacts their Home RODP/ROCE Campus Contact (submit concern in writing via e-mail)
• The Home RODP/ROCE Campus Contact communicates with Campus Contact from the delivering institution and explains the student's concerns.
• The Campus Contact from the delivering institution notifies the instructor or department chair of the situation.
• Once the situation has been resolved, the Campus Contact from the delivering institution communicates back to the Home RODP/ROCE Campus Contact.
• The Home RODP/ROCE Campus Contact records the resolution and communicates with the student.
• The student has the right to appeal the decision following the Student Rights and Appeal process at the student’s home campus.

Student Complaint Regarding Another Student

Student contacts Instructor for a resolution of the complaint
(submit concern in writing via e-mail)

The Instructor may contact the other student for a resolution.

If the problem persists
• Student contacts their Home RODP/ROCE Campus Contact (submit concern in writing via e-mail)
• The Home RODP/ROCE Campus Contact notifies the appropriate RODP/ROCE Campus Contact of the other student for resolution
• The Home RODP/ROCE Campus Contact notifies the appropriate administrator at their campus
  (Chief Academic Officer or Vice President of Student Affairs) depending on the nature of complaint
• The Home Campus Administrator contacts the other Campus Administrator for a resolution
• Both RODP/ROCE Campus Contacts are notified of the resolution and inform both students
• Students have the right to appeal the decision based on their home campus’ Student Rights and Appeal Process.

Group Complaint Regarding A Class

• The RODP/ROCE Contacts will forward group complaints to Director of RODP/ROCE.
• Director will investigate and contact the appropriate instructor for feedback
• The Director will forward all information to the instructor’s Chief Academic Officer for resolution
• Director will inform RODP/ROCE Campus Contacts of resolution
• RODP/ROCE Campus Contacts will inform their students
• Students have the right to appeal the resolution by following the procedures of Appeal at their home campus.

Instructor Complaint regarding a Student

The instructor contacts the student for resolution (concern should be documented by e-mail)

If the problem persists
• The instructor contacts the student’s RODP/ROCE Campus Contact
• The student’s RODP/ROCE Campus Contact notifies the student for resolution.
• The RODP/ROCE Campus Contact forwards case to the Vice President of Student Affairs or the Campus Student Discipline Board for resolution
• The student and the instructor may appeal the decision by following their campus’ Faculty Rights and Student Rights Appeal Process