International Management
BMGT 3600
3 credit Hours

Course Information

Course Description:

Theory and practice of Managing Across Borders - This course is about global management. It demonstrates how cultural factors influence behavior in the workplace and examines the skills needed to manage across national borders.

Course Objectives:

Course Objectives:

1. Practice and knowledge of managing global business practices

2. Knowledge of business environment within which the company operates on the factor of national and organizational culture.

3. Knowledge of the influences of national culture on the internal arrangements of a company.

4.  Knowledge of how internal arrangements influence the strategy of a company.

5.  Practice and knowledge of International Human Resource Management issues in making the company strategy work.

6. Knowledge of cross cultural negotiations and communications.

7. Experience in interviewing and interacting with people from other countries/cultures.

 

Prerequisites and Corequisites:

General Management Course

Course Topics:

See assignment and team project section.

Specific Course Requirements:

See assignment and team project section.

Textbooks, Supplementary Materials, Hardware and Software Requirements

Required Textbooks:

 

Supplementary Materials:

Web Resources: Columbia Guide to Online Style by Janice R. Walker and Todd Taylor

Citation Styles Online http://www.bedfordstmartins.com/online/cite6.html

Hardware Requirements:

Take the TBR Test to ensure that you have the proper hardware and learn more about versatile web browsers.

http://www.tbr.state.tn.us/regents_degree/students/hardware_software.htm

Software Requirements:

End User/Productivity Software and Applications as required by the project:

  Word Process (Microsoft Word)

  Presentation (Microsoft PowerPoint)

For Music Windows Media Player or on Real Audio's RealPlayer Basic 8. The software is free and easy to install

 

 

Instructor Information

Instructor:

 

Virtual Office Hours:

 Online office hours of the instructor will be announced.  Physical office hours are available by appointment.

Instructor Response Time and  Attendance:

I will make every attempt to respond to course e-mail within 24 or 48 hours during the work week though it may not be possible in all cases. Student will be notified when the instructor is not available to meet the stated response time.

 

I ask that you "check in" online at least every other day. Additionally, you will need to remain current with the course calendar and with your teammates. NOTE: If you do not login during a week (defined as Sunday midnight to Sunday midnight,) then that week will count as an absence. One unexcused absence will result in the lowering of the course grade by a letter grade; two absences will result in lowering the course grade by two letter grades; three absences will result in failure of the course.


All students must participate in interactive aspects of the course. Students must actively participate in threaded discussion events, chat rooms and check bulletin boards frequently for announcements and messages.

Assessment and Grading

Testing Procedures:

Testing done on-line.

Grading Procedure

  • Exam 1 100 points
  • Exam 2 100 points
  • Exam 3 100 points
  • Assignments 100 points
  • Country, Company, Case, Cultural  (CCCC)@ Presentation 400 points
  • Final Report 100 points
  • Participation/Attendance  100 points

Grading Scale: @ While there will be input from peers on some assignments, the instructor reserves the right to adjust student input from peer grading.

 

Grading Scale:

Points

Percent

Grade

1,000-930

93

A

929-850

85

B

849-770

77

C

769-700

70

D

6990-0

 

F

Grades will be assigned on the scale presented above. There will be no rounding up a letter grade at the end of the course. There is no extra credit available in this class

The grading scale emphasizes assignments, projects, and student participation in the learning community as well as timed quizzes and periodic examinations.

 

Assignments and Projects:

  

 

  

 

Session #

Date

Activity – Topics

Chapters

1

  Welcome, Expectations, Syllabus

 

2

  Ethics in Business-Theory-  Chapter 1

3

  Learning Styles Inventory

Chapter 4

4

  Diversity and Teams

Team Formation

First Team Meeting:

Choosing a CCCC

 

 

5

 

Cross Cultural Simulation- on line

Chapter 4

6

 

Cross Cultural Simulation  on line

Chapter 2

7

 

Culture  What is it? 

Chapter 2

8

 

Negotiation and Communication-Diversity

Chapter 3

9

 

Strategies for Multinational Company-Diversity

Chapter 5

10

 

Participation Strategies

Team Meeting Preparation: Cultural Check -Prepare your CCCC Project Management Plan 

Review of Chapters 1-6

Chapter 6

11

 

Test #1 (Ch. 1-6) When you are ready

Chapters 1-6

12

 

Organizational Design

Chapter 7

13

 

 

Present your CCCC Project Management Plan Roles/Responsibilites-Our CCCC structure. Also be ready to present your Case Plan.  Who you will interview.  What questions you will ask.

Chapter 8

14

 

 

 

15

 

Multi-national Strategy and Structure for E-Commerce:

The Indian Culture- Motivating, Resolving, Negotiating, Patronage.

Chapter 9

16

 

Small Businesses as Multi-National Companies

The Culture- Motivating, Resolving, Negotiating, Patronage.

Chapter 10

17

 

International HRM

The Latin Culture- Motivating, Resolving, Negotiating, Patronage.

 

Chapter 11

18

 

International HRM 

The Deliverables and Review of Chapters 7-11

 

 

19

 

Test #2 (Ch. 7-11) When you are ready

 

20

 

CCCC #1  and National Differences in HRM

Chapter 12

21

 

CCCC #2 

 

22

 

CCCC #3 and Motivation in Multinational Companies

Chapter 13

23

 

CCCC #4

 Chapter 14

24

 

CCCC #5 and Leadership and Management Behavior in Multinational Companies

Chapter 15

25

 

Test #3 All tests to be completed by last day of class.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

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BMGT 3600

 

        

HELPFUL HINTS FOR GROUP PROJECT

The purpose of the group project is to bridge theory and practice. The student will work in a group, which will perform the following activities:

1. Choose a Country, Company, and Case, Cultural (CCCC)  and become subject matter experts  in the area by researching the country, the company, the culture and interviewing a person from the region.

As a group of experts, you will present your case (biography, autobiography, movie of a person's life), country, company, and culture  to the class on line.

Helpful Hints: Decide if you want a leader of the group. Exchange phone numbers and schedules. Discuss what skill sets exist in the group (i.e., presentation skills, research skills, writing skills, technology skills, etc.)

Remember: This is a group project. All members of the group will receive the same grade, which presents team-based dynamics in organizations. You may want to discuss how you will handle team behavior that is dysfunctional to the group's overall performance. The instructor will not become involved in group issues.

Discuss your core competencies. Discuss each individual’s strengths and development needs. Understand your group composite and build on your strengths. Create roles to support your strengths and also develop your "soft" spots.

Be creative in your planning...Incorporate ARTIFACTS from your research.  What business customs will you demonstrate in your presentation?

2. Choose a global company or organization that is located in your chosen country/region.  Analyze the organization using  Baldrige Organizational Profile (on line) discussed in Process PPT’s .  Gather information on the country, the company and the culture. Use on line sources. Source a current or historical figure from the country/region.  Design research questions to ask the literature about the person.  

As a group of experts, you will present your findings on the case, the company, the culture, and the country.

Helpful Hints:  You may want to identify local companies that have GLOBAL locations (i.e. TRW, Fleetguard, Honeywell, Dell Computers, etc.)

As a group, design questions that you will ask the literature based on the E-Baldrige Organizational Profile is available at the Baldrige website at http://www.quality.nist.gov/eBaldrige/Step_One.htm

The purpose of the case is to gain experience in research.  Thus each member of the group is to research one historical or current figure from the country.  For example, if there are 3 members of your group, you will source and identify 3 different current or historical figures from the country or region.  You will use secondary sources (video’s, URL’s, biographies, autobiographies, etc.) For example,  The Hero's Walk by Anita Rau Badami or  viewing a movie of a person's life (i.e. Ghandi). 

 Also, design questions you will ask the literature on the country and culture.  Include the questions you asked and findings in your final report.

If you interview a person, you must provide an informed consent form.  Ask instructor for specifics. You will need to follow the guidelines as outlined by The Institutional Review Committee for the Protection of Human Subjects at Tennessee Technological University (TTU) http://www.tntech.edu/research/guide.html#over.

Do not use case names when presenting your information.  All cases will remain anonymous with simple fictitious names used that are not meant to represent any existing individuals. Do not specific information such as address, age, etc. 

After you research,  you will prepare and present your (Case, Country, Culture, Company) CCCC  presentation.

Teaching is learning. You will become the subject matter experts. You will be teaching the CCCC and bringing into the classroom "real time" knowledge from the case/companies/countries, and cultures. In order to effectively accomplish this, you will  need to triangulate sources (use various sources of information). Factor this into your decision on "who does what" as part of the team process and your schedules.

Also, be creative in your presentation.  Incorporate country customs, business protocol, prepare food common to the region to share with the class, source information on the Web that highlights your presentation and brings the CCCC to life.

3. Present the final product on the last day of class. The final product will consist of, but not be limited to:

a. Company Analysis  the Baldrige Organizational Profile Content 3-4 pages

E-Baldrige Organizational Profile assessment tool available at:

 http://www.quality.nist.gov/eBaldrige/Step_One.htm

b. Country Analysis  - 2 pages

c. Cultural Analysis- Hofstede's or the 7d Model of Culture (Chapter 2) or  another model of your choice 2 pages

d. Case Analysis-2 pages of interview questions

e. Individual Reflection of the overall project & group experience – 1-2 pages

The 10-page Group Paper and 1-2 page Individual Reflection paper are to be presented on line  with supporting materials (project management plan, interview questions, etc.).

Helpful Hints:

Ø The Company and Cultural Analysis and Country Description are intended to be done by the group. The interview was done individually and can be included in this section as well.  As a group, decide who will do what.

Ø The Individual Reflection paper (2 pages)  addresses the following questions:

What was your group role in the project?

 What concretely did you do?

 Describe specifically your actions in securing the organization, analyzing the organization, writing the sections, the class presentation, etc.

 What did you think and feel about what you did?

What did you learn about . . .

·         Country/Culture

·        -the person you interviewed

·          the organization you analyzed

·          working in a team

·         working globally

What will you do differently the next time you . . .

·          analyze a company, culture, or country

·        -research a case

·          work in a team

·        As we have learned, self managed teams function well because of the potential for varied and unique contributions by members toward the team's goal.  Please appraise the contribution and performance of each of your team members. You should allocate 100% across all group members, including yourself.

·        For example:

         Don Adams    10% 

          Bob Barker    25%

         Joe Cool          10% 

        Your name  25%

        Pepper Patty 30%

 

 

 

 

Class Participation

  1.  Students are asked to  communicate with other students in the chat room. 
  2.  Students are expected to communicate with the instructor as a learning resource.
  3.  Students are asked to check the course bulletin board frequently for announcements.
  4.  Students are asked to actively participate in threaded discussion events.
  5. Students are asked to work in your assigned teams to create your presentation and company research.

Virutal Attendance and Punctuality

1. Merely showing up will not cut it in the world of business. It is expected you will be an enthusiastic, contributing member of an organization. If you are not, you will not be employed for very long. At times, you may be undergoing personal crisis and not feel like being at work, but you must get psyched up and convince people you want to be there. You can’t afford to look or act bored or distract others, for it will be noted, and you will demotivate your organization.

2. It is assumed that when you registered for this course, you would complete the assignments on time. Please read this syllabus carefully. I will maintain an even playing field for all participants.

3. All assignments must be turned in by the due date appearing on the class calendar. In the business world, a bid submitted after the closing date will not be considered. Non-completion of a federal or state contract on the agreed-upon date can result in severe financial or court adjudicated penalties. In this class, a late paper, presentation, or assignment receives zero points. However, it still must be completed to receive a final grade.

4.. Students are required to be prepared and to participate in assignments, discussion groups, cases, quizzes, presentations, and simulations as a vital part of the learn-by-doing process.

6. The instructor retains the privilege of making periodic changes in this syllabus throughout the semester, and the dropping of a student from the course due to excessive absenteeism, improper conduct, or other just cause. THE SYLLABUS IS EVERGREEN and WILL BE CHANGED. The class will be notified of changes via email and tips.

7. Course assignments, written and non-written, will be described fully in additional assignments.

8. All text, lecture, and simulations are fair game for tests.

9.  Any necessary course changes to the syllabus will be sent to the student by e-mail and posted on the bulletin board. Ensure that you read all correspondence. I am more than happy to clarify ambiguity or respond to issues I may have missed.

 

Course Ground Rules

 

Teaching Methods:

Homework assignments, class discussions, team projects, and simulations

 PowerPoint summaries of each chapter, chat rooms for virtual office hours with instructor and dialogue with peers, electronic calendar.

 Written Communications Content:

Group presentations and final report

International Business Content: International Human Resource Management in global settings will be discussed in Chapter 16. The concepts of Global Village, Diversity and Managing Human Capital across borders will be highlighted

Ethics Content and Honor Code:

Ø Do not include propriety or copyrighted material from other sources without written permission.

Ø You may be called on to present or share with other students materials you develop for this class. You have copyrighted your own work and will be asked for permission to share it with others outside of class.

Ø I encourage you to work together as you are learning the knowledge and skills presented in this course, so long as you do not give or receive help on the exams. You should actively seek suggestions, share ideas, and get reviews of your group project, but you must produce it yourself.

Ø Be sure to properly credit the sources for what you turn in, including any assistance with the project.

o       If you have any doubts or questions, ask me¾ not another student¾ for clarification.

 

Guidelines for Communications

Email:

Always include a subject line.

Remember without facial expressions some comments may be taken the wrong way. Be careful in wording your emails. Use of emoticons might be helpful in some cases.

Use standard fonts.

Do not send large attachments without permission.

Special formatting such as centering, audio messages, tables, html, etc. should be avoided unless necessary to complete an assignment or other communication.

Respect the privacy of other class members.

Discussion Groups:

Review the discussion threads thoroughly before entering the discussion. Be a lurker then a discussant.

Try to maintain threads by using the "Reply" button rather starting a new topic.

Do not make insulting or inflammatory statements to other members of the discussion group. Be respectful of other’s ideas.

Be patient and read the comments of other group members thoroughly before entering your remarks.

Be cooperative with group leaders in completing assigned tasks.

Be positive and constructive in group discussions.

Respond in a thoughtful and timely manner.

Chat:

Introduce yourself to the other learners in the chat session.

Be polite. Choose your words carefully. Do not use derogatory statements.

Be concise in responding to others in the chat session.

Be prepared to open the chat session at the scheduled time.

Be constructive in your comments and suggestions.

Use the chat rooms for group presentation planning and project management. Schedule a time to meet in chat and work on group project planning. 

Web Resources:

Columbia Guide to Online Style by Janice R. Walker and Todd Taylor

Citation Styles Online http://www.bedfordstmartins.com/online/cite6.html\

Library

 

The Tennessee Virtual Library is available to all students enrolled in the Regents Degree Program. Links to library materials (such as electronic journals, databases, interlibrary loans, digital reserves, dictionaries, encyclopedias, maps, and librarian support) and Internet resources needed by learners to complete online assignments and as background reading are included in this  course.

Students With Disabilities

 

If you have a disability as defined by the Americans with Disabilities Act (ADA), that might impair your performance in this course, please inform your instructor during the first week of the term.. "Students with a disability requiring accommodations should contact the Office of Disability Services (ODS). An Accommodation Request (AR) should be completed as soon as possible, preferably by the end of the first week of the course."

Syllabus Changes

 

Any necessary changes to the course syllabus will be sent to the student by e-mail and posted on the bulletin board.

Technical Support

Telephone Support:

866-550-7637  Help Desk for AskRODP

Email Support:

http://webct.rodp.org/    URL