Testimonial
"I loved my job in the executive dining room of a well-known country club. The hospitality industry is great and growing, but also very competitive. I knew I needed management skills specific to my industry, and I really needed something offered online. Now that I've completed the Hospitality Supervision class, I'm starting the main course... running my own restarant!" Jack Wade, restauranteur
LENGTH OF COURSE: February 12 - April 22, 2007
REQUIRED TEXT: Supervision in the Hospitality Industry, Textbook, 4th Edition
Jack E. Miller, St. Louis Community College
John R. Walker, United States International Univ.
Karen Eich Drummond, Yardley, Pennsylvania
ISBN: 0-471-31365-3
COST: $160/course
REGISTRATION ENDS: February 9, 2007
PAYMENT OPTIONS: Cash, Credit Card (MC or Visa),
Check, or Money Order
CEU'S AWARDED: 2.0
 
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| WHAT? |
This course is designed to provide students with the principles of supervision as they apply specifically to the hospitality industry, including how to handle difficult employees, implement motivational techniques, and conduct performance evaluations. |
| WHO? |
New supervisors, lead employees, hospitality employees seeking advancement |
| WHERE? |
One may take this course in the privacy of their home or at work. You will need the following: Computer with internet access, have and be able to use at least Microsoft Word '98, and comfortable navigating the Web and email usage. |
| WHY? |
The hospitality industry is the second largest employer in the state of Tennessee. Service levels and employee satisfaction continue to drop due to poor training.
This course is one of the Pro-Management Certificate courses offered through the National Restaurant Association (NRA). When a student has successfully completed a series of courses in the areas of: risk management, cost control and revenue, human resources and diversity, marketing, and operations they are eligible for the additional Pro-Mgmt Certification. (To be considered for this, students most complete the coursework and pass the standards based test for each course. These tests are nationally recognized and students must receive a passing grade of 80% or better to be considered). |
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