Student Affairs

Grade Appeals

Student Appeal Process:
The student contacts the instructor to verify that the grade awarded agrees with the grade on the student's transcript. The student should submit any concern in writing via D2L course e-mail, external e-mail, and/or telephone.

If the problem persists:

  • The student contacts his/her home RODP/ROCE Campus Contact (submit concern in writing via e-mail)
  • The home RODP/ROCE Campus Contact communicates with the Campus Contact from the delivering institution and explains the student's concerns
  • The Campus Contact from the delivering institution notifies the instructor or department chair of the situation
  • Once a decision has been reached, the Campus Contact from the delivering institution communicates back to the home RODP/ROCE Campus Contact
  • The home RODP/ROCE Campus Contact records the decision and communicates with the student
  • The student has the right to appeal the decision following the Student Rights and Appeal Process at the student’s home campus. In the event that the student elects to appeal the decision made by the delivery institution, all course documentation should be provided to the student's home campus for evaluation. The student must adhere to the grade appeal process at the home campus, which is responsible for the final grade appeal decision.

Complaint Process

Student complaint regarding an instructor:
Student contacts instructor for a resolution of the complaint (submit concern in writing via D2L e-mail, external e-mail, and/or telephone)

If the problem persists:

  • Student contacts their home RODP/ROCE campus contact (submit concern in writing via e-mail)
  • The home RODP/ROCE campus contact communicates with campus contact from the delivering institution and explains the student's concerns
  • The campus contact from the delivering institution notifies the instructor or department chair of the situation
  • Once the situation has been resolved, the campus contact from the delivering institution communicates back to the home RODP/ROCE campus contact
  • The home RODP/ROCE campus contact records the resolution and communicates with the student
  • The student has the right to appeal the decision following the Student Rights and Appeal Process at the student’s home campus

Student complaint regarding another student:
Student contacts instructor for a resolution of the complaint (submit concern in writing via e-mail). The instructor may contact the other student for a resolution.

If the problem persists:

  • Student contacts their home RODP/ROCE campus contact (submit concern in writing via e-mail)
  • The home RODP/ROCE campus contact notifies the appropriate RODP/ROCE campus contact of the other student for resolution
  • The home RODP/ROCE campus contact notifies the appropriate administrator at his or her campus (Chief Academic Officer or Vice President of Student Affairs) depending on the nature of complaint
  • The home Campus Administrator contacts the other Campus Administrator for a resolution
  • Both RODP/ROCE campus contacts are notified of the resolution and inform both students
  • Students have the right to appeal the decision based on their home campus’ Student Rights and Appeal Process

Group complaint regarding a class:

  • The RODP/ROCE contacts will forward group complaints to the director of RODP/ROCE
  • Director will investigate and contact the appropriate instructor for feedback
  • The director will forward all information to the instructor’s Chief Academic Officer for resolution
  • Director will inform RODP/ROCE campus contacts of resolution
  • RODP/ROCE campus contacts will inform their students
  • Students have the right to appeal the resolution by following the procedures of Appeal at their home campus

Instructor complaint regarding a student:
The instructor contacts the student for resolution (concern should be documented by e-mail).

If the problem persists:

  • The instructor contacts the student’s RODP/ROCE campus contact
  • The student’s RODP/ROCE campus contact notifies the student for resolution
  • The RODP/ROCE campus contact forwards case to the Vice President of Student Affairs or the Campus Student Discipline Board for resolution
  • The student and the instructor may appeal the decision by following their campus’ Faculty Rights and Student Rights Appeal Process
Complaint related to accreditation or violation of state law:

Students or prospective students who wish to file a complaint related to accreditation or violations of state law not resolved at the institution may submit a Student Complaint Form to:

Tennessee Board of Regents
1415 Murfreesboro Road, Suite 340
Nashville, TN 37217

You may also visit http://www.tbr.edu/GenericForm.aspx?ekfrm=7529 and submit a form electronically. Under Tennessee's open records law, all or parts of complaints will generally be available for review upon request from a member of the public.

Complaints regarding accreditation can also be made by contacting:

Southern Association of Colleges and Schools Commission on Schools
1866 Southern Lane
Decatur, GA 30033-4097
Telephone: 1-404-679-4500
Website: www.sacscoc.org

Complaints of fraud, waste or abuse may be made by email at reportfraud@tbr.edu or by calling the Tennessee Comptroller's Hotline for Fraud, Waste and Abuse at 1-800-232-5454.

Appropriate Online Student Behavior Statement*

The Regents Online Degree Program is committed to open and insightful dialogue in its courses. Diversity has many manifestations, including diversity of thought, opinion, and values. We encourage all learners to be polite and respectful of that diversity and to refrain from inappropriate or offensive commentary. If inappropriate or offensive content is either emailed or posted on the class site, the teacher may recommend college disciplinary action. Students guilty of academic misconduct, either directly or indirectly through participation or assistance, are subject to disciplinary action through the regular procedures of the student’s home institution. Learners as well as faculty should be guided by common sense and basic etiquette. Criticism should be presented in a positive light. The following are good guidelines to follow:

  • Never post harassing, threatening, or embarrassing comments.
  • Never post content that is harmful, abusive; racially, ethnically, or religiously offensive; vulgar; sexually explicit; or otherwise potentially offensive.
  • Never post, transmit, promote, or distribute content that is known to be illegal.
  • If you disagree with someone, respectfully respond to the subject, not the person.

Remember that “tone” can usually be detected accurately in verbal communication, but often can be misunderstood in electronic communication. Because of this phenomenon, we encourage you to err on the side of politeness.

* Adapted from Western Wyoming Community College

Diversity Statement

The Regents Online Campus Collaborative holds the firm belief that diversity within an institution provides a beneficial and enhanced learning environment. Vital to students' learning is the sharing of experiences with others different from themselves. Qualities unique to an individual whether they be cultural, ethnic, religious, intellectual, ideological or political, lend themselves to creating a diverse learning community. The role of the Regents Online Campus Collaborative is to facilitate this environment by providing respect, support and encouragement. One of the goals of this program is to enroll individuals capable of enriching the lives of their fellow students and instructors as well as furthering their own education.

Integrity Online

Standards of conduct: Students are required to adhere to the same professional, legal and ethical standards of conduct online as on campus. In addition, students should conform to generally accepted standards of "netiquette" while sending e-mail, posting comments to the discussion board and while participating in other means of communicating online. Specifically, students should refrain from inappropriate and/or offensive language, comments and actions.

Academic integrity/Academic honesty: In their academic activities, students are expected to maintain high standards of honesty and integrity. Academic dishonesty is prohibited. Such conduct includes, but is not limited to, an attempt by one or more students to use unauthorized information in the taking of an exam, to submit as one's own work, themes, reports, drawings, laboratory notes, computer programs, or other products prepared by another person or to knowingly assist another student in obtaining or using unauthorized materials. Plagiarism, cheating and other forms of academic dishonesty are prohibited. Students guilty of academic misconduct, either directly or indirectly through participation or assistance are immediately responsible to their instructor. In addition to other possible disciplinary sanctions, which may be imposed through the regular institutional procedures as a result of academic misconduct, the instructor has the authority to assign an "F" or zero for an activity or to assign an "F" for the course.

Citing references: Most students are not aware of how to cite references or sources to avoid plagiarism. The following links will be helpful in determining what plagiarism is and styles you can use for citation purposes. Check with your professor for  guidance on plagiarism and his/her preferred style of reference citation.

Citation styles:
 

ASA  - http://lib.trinity.edu/research/citing/asa%20style%20citations.pdf

MLA - http://owl.english.purdue.edu/owl/section/2/11/

Chicago style - http://wwwlib.murdoch.edu.au/find/citation/chicago.html

Disclaimer of offsite content: The instructor is not responsible for links to websites that were deemed appropriate for educational use at course design time, but changed without the instructor's knowledge during the course of this semester. Please do not attempt to view a website that you deem inappropriate. Contact the instructor regarding any such website and include the reason(s) that you feel it is not suitable. Again, websites will change owners or add content, graphics and advertisements without notifying the Internet at large. Please be advised that no advertisements are endorsed by the Board of Regents or the instructor.

Online Safety

The National Cyber Security Alliance provides higher education students with the following tips:

  1. Pack your laptop and take it with you, even if you intend to be right back. Unattended laptops in public places like the library, study lounge, and coffee shops are an invitation for theft or unwanted access to your information.
  2. Protect your passwords. If you need to write them down, keep them in a secure location away from your computer. Don’t keep any passwords in your laptop case or on a piece of paper stuck to the laptop. Never share your passwords with anyone.
  3. Use different passwords for all online accounts. Secure passwords are long and complex (at least 9 characters, NOT single words, pet names, birthdays, etc.) and include numbers and symbols.
  4. Back up your computer files regularly so you don’t lose important assignments, cherished music or photos. Keep backed up files in a safe, secure location away from your computer (or use an online service).
  5. Be careful which sites or services you access when using public wireless networks. Even if they’re secure (require a password to get on), you never know who else is using the network.
  6. If you have your own wireless network, secure access by requiring a long, complex password. Change the password frequently, such as at the beginning of each term.
  7. Be sure your personal laptop has the security software tools you need: a suite of security software, operating system, and web browser all set to update automatically.
  8. Use caution when using public computers, such as those in hotels or computer labs. Don’t visit sites that require personal information, such as your bank’s website, and be sure to log off when you’re done.
  9. Turn your computer off when it’s not in use. This saves your battery, protects it from unauthorized use, and saves electricity.

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© 2014, Regents Online Campus Collaborative

© 2014, Regents Online Campus Collaborative
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