| Course Information |
Course Description: |
| To learn skills which will help you get a job, advance to a higher position, make career changes, and practice professional conduct on the job. Topics include communications, appropriate business attire, resume writing, interviewing, wining and dining in corporate America, international business customs, and up-to-date business manners. Learn how to handle business situations that will lead you into the 21st Century. Activities include time log analysis, cover letter and resume development, mock interviews, human resources interviews, and international business projects. |
Course Objectives: |
| 1. Practice making introductions properly and develop poise in making introductions.
2. Learn and practice time/energy/stress management skills.
3. Be able to communicate effectively in written, oral and presentation formats.
4. Understand the Myers Briggs/Kiersey personality type, understand your own type, and be able to apply that information to group dynamics in the workplace.
5. Be able to work in teams in the workplace.
6. Apply skills that will enable you to find a job, advance your career including:
- Social interaction
- Proper dress and attire
- Cover letter writing
- Business letter writing
- Interviewing
- Corporate dining
7. Be knowledgeable about wine selection and recommendation.
8. Be comfortable with netiquette, encompassing all types of communication.
9. Be aware of travel and business etiquette:
- In the United States
- Overseas - by country
- Cultural differences.
10. Understand diversity issues in the work place.
11. Learn how to deal with co-workers who are disabled or HIV positive.
12. Gain a better understanding of ethics in the workplace.
13. Be comfortable with corporate entertaining including gift giving. |
| Prerequisites and Corequisites: |
| Junior or senior standing. You will benefit the most when taking this course within two semesters of graduation. |
| Course Topics: |
| Go to the Course Outline and start with the Introduction to Corporate Etiquette Content Module, followed by the Introductions Content Module. Then follow each week's course module in the order presented. Each week's learning builds on the knowledge you have gained the week before. So follow the order and don't jump around in the course modules. |
| Specific Course Requirements: |
| General computer knowledge, word processing software (Microsoft Word), browser and email abilities. Your assignments are submitted in Word, graded online in Word, and returned to you. For your International Business Assignments, you can work in Word and add free graphics for interest, or in Power Point. |
| Textbooks, Supplementary Materials, Hardware and Software Requirements |
| Required Textbook: |
| Robinson, D. 2003. "Business Protocol." Atomic Dog: Cincinnati, OH. ISBN:1-931442-93-2. Textbook information is available at http://rodp.bkstr.com . |
| Supplementary Materials: |
| ETSU College of Applied Science and Technology Language Skills Handbook |
| Hardware Requirements: |
| The minimum requirements can be found at http://www.tn.regentsdegrees.org/students/hardware_software.htm. Specific hardware requirements for this course include Internet accessibility. |
| Software Requirements: |
| The minimum requirements can be found at http://www.tn.regentsdegrees.org/students/hardware_software.htm. Specific software requirements for this course include Microsoft Office, including Word, Excel, and Power Point. |
| Instructor Information |
| "I'm Inside..." Please see the separate page inside the course to find instructor contact information as well as a statement of virtual office hours and other communication information. |
| Assessment and Grading |
| Testing Procedures: |
| For the mid-term and final exams, students will have to obtain a proctor (someone who checks on you during the exams to make sure that you are working independently and without outside help), have the proctor email me the requested info from the Orientation Assignment, and meet with the proctor at the designated times to take the test. Ungraded quizzes will be given periodically to help you learn. |
| Grading Procedure: |
| Projects selected for grading are designed to help assess your mastery of the material covered in Corporate Etiquette. Assignments submitted need to adhere to the directions given and be of high quality from grammatical and spelling standpoint. Remember that in the 'real world', a resume would be tossed for a misspelled word. |
| Grading Scale: |
LETTER GRADE PERCENT POINTS
A 90-100 720 - 800
B 80-89 640 - 719
C 70-79 560 - 639
D 60-69 480 - 559
F <60 < 480 |
| Assignments and Participation |
| Assignments and Projects: |
Threaded Discussion Group 70 pts.
Orientation Assignment 30 pts.
Time Management Assignment 50 pts.
Cover Letter Assignment 50 pts.
Resume Assignment 100 pts.
Mid-term Exam 100 pts.
Business Card Assignment 25 pts.
Human Resource Report 50 pts.
Thank You Note 25 pts.
Mock Interview Assignment 100 pts.
International Business Project 100 pts.
Final Exam 100 pts.
TOTAL POINTS 800 pts. |
| Class Participation: |
| Students must participate in the discussion group at least once each week in response to the question or situation posed. Students will post their own personal response to the discussion topic posted by the instructor PLUS respond to at least two other students' posting for full credit. Students should check the Corporate Etiquette discussion board at least every other day. Always email me with problems or concerns. |
| Punctuality: |
| Think in terms of text reading, content module reading, and discussions every week. For assignments, start with the Orientation Assignment, then work into the Time Management Assignment. Start the International Business Assignment thought process and the cover letter and resume rough drafts. All of these assignments fall before the mid-term. After the mid-term, turn in the revised cover letter and resume, the human resource report, international business presentation, and mock interview. Then you'll have a slight breather before the final exam. Whew! |
| Course Ground Rules |
Here's the deal!
- Participation is required.
- Exhibit academic honesty in all course interactions and assignments.
- Expect to communicate with other students through the weekly discussions and team projects.
- Learn how to navigate in WebCT.
- Keep abreast of course announcements.
- Use WebCT e-mail as opposed to a personal e-mail address.
- Address technical problems immediately.
- Observe course netiquette at all times.
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| Guidelines for Communications |
| Email: |
- Always include a subject line.
- Remember without facial expressions some comments may be taken the wrong way. Be careful in wording your emails. Use of emoticons might be helpful in some cases.:):)
- Use standard fonts.
- Do not send large attachments without permission.
- Special formatting such as centering, audio messages, tables, html, etc. should be avoided unless necessary to complete an assignment or other communication.
- Respect the privacy of other class members.
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| Discussion Groups: |
- Read the instructor's posting first. This provides the instructions and topic for posting.
- Review the discussion threads thoroughly before entering the discussion. Be a lurker then a discussant.
- Try to maintain threads by using the "Reply" button rather starting a new topic.
- Do not make insulting or inflammatory statements to other members of the discussion group. Be respectful of other’s ideas.
- Be patient and read the comments of other group members thoroughly before entering your remarks. Respond to at least two fellow students' comments as well as posting your own viewpoint.
- Be cooperative with group leaders in completing assigned tasks.
- Be positive and constructive in group discussions.
- Respond in a thoughtful and timely manner.
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| Chat: |
- Introduce yourself to the other learners in the chat session.
- Be polite. Choose your words carefully. Do not use derogatory statements.
- Be concise in responding to others in the chat session.
- Be prepared to open the chat session at the scheduled time.
- Be constructive in your comments and suggestion
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| Web Resources: |
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Library |
| The Tennessee Virtual Library is available to all students enrolled in the Regents Degree Program. Links to library materials (such as electronic journals, databases, interlibrary loans, digital reserves, dictionaries, encyclopedias, maps, and librarian support) and Internet resources needed by learners to complete online assignments and as background reading must be included in all courses. Marie Jones, ETSU Distance Librarian, has a page for Corporate Etiquette that you will see under Cover Letters, Resumes, and International Business Assignments. |
Students With Disabilities |
| Qualified students with disabilities will be provided reasonable and necessary academic accommodations if determined eligible by the appropriate disability services staff at their home institution. Prior to granting disability accommodations in this course, the instructor must receive written verification of a student's eligibility for specific accommodations from the disability services staff at the home institution. It is the student's responsibility to initiate contact with their home institution's disability services staff and to follow the established procedures for having the accommodation notice sent to the instructor. |
Syllabus Changes |
| The instructor reserves the right to make changes as necessary to this syllabus. If changes are necessitated during the term of the course, the instructor will immediately notify students of such changes both by individual email communication and posting both notification and nature of change(s) on the course bulletin board. |
Technical Support |
| Telephone Support: |
For HELP with:
- TECHNICAL PROBLEMS please visit the AskRODP Customer Support web page at http://askrodp.custhelp.com or call the AskRODP Help Desk at 1-866-550-RODP (1-866-550-7637)
- REGISTRATION PROBLEMS contact your home school RODP Campus Contact
- TBR-RODP RELATED ISSUES contact RODP Help Desk at 1-888-223-0023
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